faqs

How long does it take to manufacture Imperia cabinets?

Imperia cabinets are custom made to your specifications and our attention to detail during both the design and manufacturing phases ensures your complete satisfaction with your purchase. Typically, you can expect your custom cabinets to arrive at the job site approximately 8-10 weeks after you approve the design and we receive your deposit.

What is the difference between purchasing directly from Imperia and buying cabinets from my local authorized dealer?

There should be absolutely no difference. Our authorized dealer network is very familiar with the Imperia Custom Cabinetry product line and has on-staff professional designers available to guide you through the process. Our West Bridgewater showroom however does offer the largest and most comprehensive display of Imperia products.

How does Imperia pricing compare to that of other cabinet manufacturers?

Obviously, a custom-made cabinet is more expensive than the stock and semi-custom cabinets available through your local home and building supply center. However, we believe you’ll find our products to be very competitively priced in comparison to other custom cabinetmakers.

Does Imperia offer “green” cabinets?

Yes. We are always looking for eco-friendly materials and manufacturing methods that contribute to creating a better environment for our customers and their communities. To that end, Imperia uses only non-toxic glues in our manufacturing process and offers a number of cabinet styles made from renewable resources that replenish quickly, like bamboo. We are also on the verge of introducing an exciting new line of contemporary cabinets made from reclaimed agricultural fiber.

What are Imperia’s payment terms?

We require a 50 percent deposit when you approve and place your order. The remaining balance is due upon delivery.

Does Imperia accept credit cards?

Yes, Imperia is pleased to accept Visa and MasterCard.

Am I responsible for finding someone to install my Imperia cabinets?

You are welcome to arrange for installation services on your own, but we do have a pool of qualified and experienced installers we are happy to recommend who have proven their expertise over many years in our employ. We also have experienced Imperia personnel on staff available to perform installations, depending upon your location. If you purchase cabinets from an authorized Imperia dealer they will either provide the installation themselves or subcontract it out on your behalf.

Does Imperia charge a fee for preparing design layouts?

In general, we do not charge for design layouts. However, if we have to travel to your site to take measurements, there is a modest fee. This and any other fees incurred during the design process will be credited to your account should you opt to purchase your cabinets from Imperia.

Can I purchase my own hardware?

You are welcome to purchase and install your own hardware. However, we recommend that you consider buying your hardware from Imperia. That way we can make certain that mounting holes are properly drilled during manufacture using our computerized system. This will ensure trouble-free installation in the field. We work with all of the best-known hardware suppliers, so our price and selection is hard to beat.

Does your Limited Lifetime Warranty include drawer pulls and hinges?

All of our hardware manufacturers offer a lifetime guarantee on their products, so we will be happy to honor and provide necessary support in the unlikely event that you experience a problem. We use only the highest quality hardware that has been subjected to wear, pull, cycle, and durability testing well beyond the standards of everyday use.

Will my cabinets be made at your facility in West Bridgewater, MA?

Yes. In fact, if you visit our showroom, you’ll be able to see the state-of-the-art manufacturing facility where your cabinets will be custom built expressly for you.

Can I get samples of wood species and/or finishes to take home and review?

Sure. Once you begin to narrow your options, we’ll be happy to provide you with color, finish, and species blocks to try in your space.

If I purchase directly from Imperia can I bring my own designer along with me?

Absolutely. Many of our customers come to us as a result of a referral from an architect, interior designer, or spatial designer who has worked with us in the past and had a positive experience. You are more than welcome to bring along any professional with whom you are working. The same holds true if you’re visiting our authorized dealers.

How do the cabinets get to my house?

We contract with several qualified and experienced transport companies that will deliver your cabinets when you want them, where you want them, and in perfect condition.